It is Monday. I already have my replacement Blackberry, and it is up and running. I managed to save most of my contacts through a combination of my previous back up and emailing the remainder that I could remember I didn't have saved. I am a happy customer.
I'm amazed at how nice Roger's was. This is the first time I've been satisfied with Roger's Customer service since I switched, and it should be known that I switched because (among other reasons) I knew the Roger's rep; everything after that was pathetic. It was a game of hot potato to pass the blame around internally with a heaping side of "Sorry, there's nothing I can do for you [to remedy the fact that you were both mislead and lied to]." This morning took a grand total of half an hour to get through, 4 minutes of it on hold, and another 10 walking to the store to pick up my replacement. 10 points for Rogers.
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